Your fractional partner in Operations & Strategy.

I build the operational backbone that lets ambitious companies scale

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With 15+ years of senior leadership across IT, Telecoms and Managed Services, I've scaled teams, led transformations and built the systems that turn strategy into execution.

growth creates chaos. I bring structure.

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I work alongside your leadership team, typically 2–4 days per week, to solve the operational, delivery and technology challenges that are holding you back.

What I do

“the three pillars”

Build the structures, processes and governance that let you scale with control.
Lead large-scale change programmes, system implementations and operating model redesigns.
Support Operational due diligence and align operations post-acquisition.

proven at scale.

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The performance data:

Doubled monthly delivered value from £2m to £4m over three years through process design and performance management.

Achieved 90–95% forecast accuracy with KPI frameworks linked directly to P&L and strategic goals.

Increased revenue efficiency by 75% - more output per pound of salary cost.

Unified 10+ acquired businesses under a single operating model, aligning ~100 employees across functions.

Led operational governance for a £multi-million enterprise transformation across 300+ employees, embedding ServiceNow and change frameworks.

Built and led a 100 person delivery function accountable to EBITDA and board level targets.

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Meet your Fractional Partner

I'm Sophy, a fractional Chief of Staff, COO and operations leader.

My career has been built in complex, fast moving environments where the difference between growth and chaos is having the right operational foundations in place.

I've led teams of over 100 people, designed and delivered transformation programmes through private equity investment cycles and implemented enterprise platforms like ServiceNow and Monday.com across entire organisations. I’m a tech geek at heart and have spent the latter part of my career exploring AI, with a focus on Agentic AI.

let’s see if there’s a fit.

I work with a small number of clients at any one time. If you're facing operational complexity, scaling challenges or preparing for a transaction, let's have a conversation.

CONTACT ME